As the owner of a De Young Properties home, you received our customized Homeowner Guide during the homeowner orientation. We hope you find this tool to be a convenient resource. Whether it’s a routine situation or an emergency, you have the information you need right at your fingertips!
We are open Monday – Friday, 8am – 5pm. All home warranty items must be submitted through our website below. If it is not an emergency item, a De Young Customer Experience Specialist will be in contact with you within 2 business days.
Moving into your new De Young home soon? As you embark on this exciting journey, we're here to ensure your transition is as smooth as possible. Visit our Welcome Home page to view essential information, including a closing checklist, steps to take after moving in, and comprehensive user guides for everything from registering your appliances to setting up your front door lock and camera. Our goal is to make sure you feel comfortable and well-informed as you settle into your new home!
For your convenience, complete the form and a De Young Customer Experience Specialist will be in contact with you within 2 business days. Once you hit submit, it goes directly to our Customer Experience and some of our Management team, so we receive real time updates from you.
The first priority of De Young Properties is our commitment to our homeowners. We take homebuilding very seriously by supporting our customers and standing behind our homes before, during and after the sale to ensure homeowner satisfaction.
We believe our homeowners deserve the very best and complete confidence in their new De Young home. We look forward to working with you!
Emergencies are rare, but if one occurs, please submit a request through our website. Do not wait to address any emergency with a component of your home, as doing so may create more problems and peripheral damage. It is the homeowner’s responsibility to do all that is necessary to minimize any type of damage that may occur.
Emergency service requests are those that involve water leaks, gas leaks, electrical problems, or air conditioner failure when outside temperature is above 90 degrees. Please note that community wide electricity failure is not uncommon during hot summer months on occasion. In this case, please contact your utility company for information. It is also important your utility company is contacted immediately if you believe there is a gas or propane leak. To contact us regarding an emergency, please complete the form above through our website. If you ever feel a situation is physically unsafe it is important that all occupants vacate the home and you call 9-1-1 immediately.
EXAMPLES
Have an emergency issue? Please submit your warranty emergency request by completing the form on our website above.
Wondering if your item is covered under your home warranty or if it’s considered regular homeowner maintenance? We’ve compiled a list of the most common requests for services and have added them to our website.
Please refer to your Homeowner Guide for additional questions and concerns. Still have questions? Let us know, and one of our Customer Experience Specialists will be happy to assist you.
