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Warranty & Customer Care

Warranty & Customer Care

We’re here for you, every step of the way!

As the owner of a De Young Properties home, you received our customized Homeowner Guide during the homeowner orientation. We hope you find this tool to be a convenient resource. Whether it’s a routine situation or an emergency, you have the information you need right at your fingertips!

We are open Monday – Friday, 8am – 5pm. All home warranty items must be submitted through our website below. If it is not an emergency item, a De Young Customer Experience Specialist will be in contact with you within 2 business days.

Homeowner Warranty Requests

For your convenience, complete the form and a De Young Customer Experience Specialist will be in contact with you within 2 business days. Once you hit submit, it goes directly to our Customer Experience and some of our Management team, so we receive real time updates from you.

The first priority of De Young Properties is our commitment to our homeowners. We take homebuilding very seriously by supporting our customers and standing behind our homes before, during and after the sale to ensure homeowner satisfaction.

We believe our homeowners deserve the very best and complete confidence in their new De Young home. We look forward to working with you!

Meet Our Customer Experience Team

Alex Reyes

Alex Reyes

Customer Experience Warranty Specialist

Andrew Patterson

Andrew Patterson

Customer Experience Specialist

  • Favorite De Young Floorplan & Why? 230 single story, because of the open layout and the customizable features
  • Hidden talent? Building things out of wood/ refinishing furniture
  • Hobbies/interests? Working on my car
  • Top bucket list items? Own a 20 acre farm
  • Biggest Fear? The sound of buzzing. Even if it’s just a fly!
  • Favorite place to eat? Wasabi On Fire
  • Dream vacation? Travel to Japan
  • What is your favorite part about working with De Young Properties? I enjoy the people and the family environment

Warranty Emergencies

Emergencies are rare, but if one occurs, please submit a request through our website. Do not wait to address any emergency with a component of your home, as doing so may create more problems and peripheral damage. It is the homeowner’s responsibility to do all that is necessary to minimize any type of damage that may occur.

Emergency service requests are those that involve water leaks, gas leaks, electrical problems, or air conditioner failure when outside temperature is above 90 degrees. Please note that community wide electricity failure is not uncommon during hot summer months on occasion. In this case, please contact your utility company for information. It is also important your utility company is contacted immediately if you believe there is a gas or propane leak. To contact us regarding an emergency, please complete the form above through our website. If you ever feel a situation is physically unsafe it is important that all occupants vacate the home and you call 9-1-1 immediately.


  • Emergency water leak:  Major water coming from walls, floor, etc.
  • Non-emergency water leak:  Toilet leaking but can be turned off at the waterline.

Have an emergency issue? Please submit your warranty emergency request by completing the form on our website above.

Warranty Manual

Wondering if your item is covered under your home warranty or if it’s considered regular homeowner maintenance? We’ve compiled a list of the most common requests for services and have added them to our website.

Please refer to your Homeowner Guide for additional questions and concerns. Still have questions? Let us know, and one of our Customer Experience Specialists will be happy to assist you.