Warranty & Customer Care

De Young Properties - Homeowner Services - Customer Care - New Home
We’re here for you, every step of the way!

As the owner of a De Young Properties home, you received our customized Homeowner Guide during the homeowner orientation. We hope you find this tool to be a convenient resource. Whether it’s a routine situation or an emergency, you have the information you need right at your fingertips! For emergency items, please visit the Warranty Emergencies section below.

We are open Monday – Friday, 8am – 5pm. All home warranty items must be submitted through our website.

Homeowner Warranty Requests

For fastest response & for emergency related items, please submit a your warranty request online today. For more information regarding emergency items, we recommend reviewing the Warranty Emergencies section below. We look forward to serving you!

We're here for you every step of the way!

For your convenience, complete the form and a De Young Customer Experience Specialist will be in contact with you shortly. Whether you have questions or warranty requests, we're here for you! Once you hit submit, it goes directly to our Customer Experience and some of our Management team, so we receive real time updates from you. The first priority of De Young Properties is our commitment to our homeowners. We take homebuilding very seriously by supporting our customers and standing behind our homes before, during and after the sale to ensure homeowner satisfaction. We believe our homeowners deserve the very best and complete confidence in their new De Young home. We hope you will enjoy your De Young home for many years to come. We look forward to working with you!

We're here for you every step of the way!

For your convenience, complete the form and a De Young Customer Experience Specialist will be in contact with you shortly. Once you hit submit, it goes directly to our Customer Experience and some of our Management team, so we receive real time updates from you.
The first priority of De Young Properties is our commitment to our homeowners. We take homebuilding very seriously by supporting our customers and standing behind our homes before, during and after the sale to ensure homeowner satisfaction.
We believe our homeowners deserve the very best and complete confidence in their new De Young home. We look forward to working with you!

Meet Our Customer Experience Team

Stacy Benton

Customer Experience Manager
De Young Properties - Customer Service Manager - Stacy
  • Favorite De Young Floorplan & Why? 320 because of the layout of the Master Bathroom and the Master closet.
  • Hidden talent? I can sing pretty well
  • Hobbies/interests? Travel, anything Disney/Marvel/Star Wars related, reading, soccer
  • Top 3 bucket list items? Travel throughout Africa, See the Great Barrier reef, have a cooking lesson with Gordon Ramsey
  • Biggest Fear? Bugs and small spaces – claustrophobic
  • Favorite place to eat? Heirloom Eats in Fresno or Bongos Cuban Restaurant in Orlando, FL
  • Dream vacation? Cruise the Mediterranean stopping in Italy, Croatia, and Greece or touring castles in Austria, Germany and Hungary 
  • What is your favorite part about working with De Young Properties? Helping our buyers and homeowners – and the family environment

Andrew Patterson

Customer Experience Specialist
  • Favorite De Young Floorplan & Why?: 230 single story, because of the open lay out and the customizable features
  • Hidden talent? Building things out of wood/ refinishing furniture
  • Hobbies/interests? Working on my car
  • Top bucket list items? Build a house with my wife and travel the world with my wife
  • Biggest Fear? The sound of buzzing. Even if it’s just a fly!
  • Favorite place to eat? I don’t really have a favorite place to eat because once a month, on mine and my wife’s anniversary day, we go out and eat some place new. As a tradition for date night.
  • Dream vacation? Travel to Japan
  • What is your favorite part about working with De Young Properties? I enjoy the people and the family environment

Warranty Emergencies

Stacy - De Young Properties Customer Experience Manager

Emergencies are rare, but if one occurs, please submit a request through our website. Do not wait to address any emergency with a component of your home, as doing so may create more problems and peripheral damage. It is the homeowner’s responsibility to do all that is necessary to minimize any type of damage that may occur.

Emergency service requests are those that involve water leaks that cannot be turned off at the source, gas leaks, electrical problems, or air conditioner failure when outside temperature is above 90 degrees. Please note that community wide electricity failure is not uncommon during hot summer months on occasion. In this case, please contact your utility company for information. It is also important your utility company is contacted immediately if you believe there is a gas or propane leak. To contact us regarding an emergency, please complete the form above through our website.  If you ever feel a situation is physically unsafe it is important that all occupants vacate the home and you call 9-1-1 immediately.

EXAMPLES
  • Emergency water leak: Major water coming from walls, floor, etc.
  • Non-emergency water leak: Toilet leaking but can be turned off at the waterline.
Have an emergency issue? Please submit your warranty emergency request by completing the form on our website above.

Warranty Manual

Homeowner Manual

Wondering if your item is covered under your home warranty or if it’s considered regular homeowner maintenance? We’ve compiled a list of the most common requests for services and have added them to our website. Please refer to your Homeowner Guide for additional questions and concerns. Still have questions? Let us know, and one of our Customer Experience Specialists will be happy to assist you.

From The Blog

Homeowner Manual
Electrical Solutions [VIDEO]

The first priority of De Young Properties is our commitment to our homeowners. We take homebuilding very seriously by supporting our customers and standing behind our homes before, during and after the sale to ensure homeowner satisfaction! If you’re having loss of power in your De Young SmartHome, we’d like to help solve the issue! In this video, we’d like to show you the steps to take to determine the cause of loss of power in your De Young SmartHome.

Preparing To Move

Moving into a new house is both exciting and overwhelming. There are so many steps involved, so much planning, that it can be easy to forget about preparing your new home for the move. After all, the last thing you want is to chip new paint, scratch or stain the floors, or gouge a railing on move-in day. So, while you’re carefully packing, stacking, and transporting all your belongings, take some time to strategically plan how you’ll move it all in without destroying your home.

SUMMER TIPS

Home maintenance tips for the summer season. We are all familiar with spring cleaning, but have you heard of summer cleaning? With the heat on its way and our summer days winding down, there is a whole list of projects that you can do to better prep your home before fall is here.

FALL TIPS

Home maintenance tips for the fall season. Fall in the Central Valley is beautiful and it’s also the perfect time to prepare your home for the coming winter months! Smart homeowners will take the time to prepare their home for the colder weather.

WINTER TIPS

Home maintenance tips for the winter season. During the winter season, it’s wise to spend your time inspecting many aspects of your home. Smart homeowners will take this time to protect their home from the cold weather by following this list.

SPRING TIPS

Home maintenance tips for the spring season. When spring arrives, it’s the perfect time to spend your days outside. With the heat on its way, there is a whole list of projects that you can do to better prep your home before summer is here.