Warranty & Customer Care

De Young Properties - Homeowner Services - Customer Care - New Home
We’re here for you, every step of the way!

As the owner of a De Young Properties home, you received our customized Homeowner Guide during the homeowner orientation. We hope you find this tool to be a convenient resource. Whether it’s a routine situation or an emergency, you have the information you need right at your fingertips! We are open Monday – Friday, 8am – 5pm. All home warranty items must be submitted through our website.

For your convenience, click the “Submit A Request” button below to submit your request to our Customer Experience Department.  We look forward to working with you!

For fastest response & for emergency related items, please submit a your warranty request online today.

Warranty Emergencies


Emergencies are rare, but if one occurs, please submit a request through our website by clicking the “Submit A Request” button above. Do not wait to address any emergency with a component of your home, as doing so may create more problems and peripheral damage. It is the homeowner’s responsibility to do all that is necessary to minimize any type of damage that may occur.

Emergency service requests are those that involve water leaks, gas leaks, electrical problems, or air conditioner failure when outside temperature is above 90 degrees. Please note that community wide electricity failure is not uncommon during hot summer months on occasion. In this case, please contact your utility company for information. It is also important your utility company is contacted immediately if you believe there is a gas or propane leak.

To contact us regarding an emergency, please click the “Submit A Request” button above  through our website.  If you ever feel a situation is physically unsafe it is important that all occupants vacate the home and you call 9-1-1 immediately.

Warranty Manual

Wondering if your item is covered under your home warranty or if it’s considered regular homeowner maintenance? We’ve compiled a list of the most common requests for services and have added them to our website. Please refer to your Homeowner Guide for additional questions and concerns. Still have questions? Let us know, and one of our Customer Experience Specialists will be happy to assist you.

From The Blog

Electrical Solutions

The first priority of De Young Properties is our commitment to our homeowners. We take homebuilding very seriously by supporting our customers and standing behind our homes before, during and after the sale to ensure homeowner satisfaction! If you’re having loss of power in your De Young SmartHome, we’d like to help solve the issue! In this video, we’d like to show you the steps to take to determine the cause of loss of power in your De Young SmartHome.

Preparing To Move

Moving into a new house is both exciting and overwhelming. There are so many steps involved, so much planning, that it can be easy to forget about preparing your new home for the move. After all, the last thing you want is to chip new paint, scratch or stain the floors, or gouge a railing on move-in day. So, while you’re carefully packing, stacking, and transporting all your belongings, take some time to strategically plan how you’ll move it all in without destroying your home.


Home maintenance tips for the summer season. We are all familiar with spring cleaning, but have you heard of summer cleaning? With the heat on its way and our summer days winding down, there is a whole list of projects that you can do to better prep your home before fall is here.


Home maintenance tips for the fall season. Fall in the Central Valley is beautiful and it’s also the perfect time to prepare your home for the coming winter months! Smart homeowners will take the time to prepare their home for the colder weather.


Home maintenance tips for the winter season. During the winter season, it’s wise to spend your time inspecting many aspects of your home. Smart homeowners will take this time to protect their home from the cold weather by following this list.


Home maintenance tips for the spring season. When spring arrives, it’s the perfect time to spend your days outside. With the heat on its way, there is a whole list of projects that you can do to better prep your home before summer is here.