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Warranty & Customer Care

Warranty & Customer Care


We’re here for you, every step of the way!

As the owner of a De Young Properties home, you received our customized Homeowner Guide during the homeowner orientation. We hope you find this tool to be a convenient resource. Whether it’s a routine situation or an emergency, you have the information you need right at your fingertips!

We are open Monday – Friday, 8am – 5pm. All home warranty items must be submitted through our website below. If it is not an emergency item, a De Young Customer Experience Specialist will be in contact with you within 2 business days.

Homeowner Warranty Requests

For your convenience, complete the form and a De Young Customer Experience Specialist will be in contact with you within 2 business days. Once you hit submit, it goes directly to our Customer Experience and some of our Management team, so we receive real time updates from you.

The first priority of De Young Properties is our commitment to our homeowners. We take homebuilding very seriously by supporting our customers and standing behind our homes before, during and after the sale to ensure homeowner satisfaction.

We believe our homeowners deserve the very best and complete confidence in their new De Young home. We look forward to working with you!

Meet Our Customer Experience Team

Alex Reyes

Alex Reyes

Customer Experience Warranty Specialist


  • Favorite De Young Floorplan & Why? Res 270, because of the open kitchen
  • Hidden talent? I can cook really good
  • Hobbies/interests? Keeping up with all things sports
  • Top bucket list items? Become a better golfer
  • Biggest Fear? Heights
  • Favorite place to eat? Cracked Pepper
  • Dream vacation? Travel to Italy
  • What is your favorite part about working with De Young Properties? Being able to be a part of someone’s milestone in life of purchasing a home brings joy to me
Andrew Patterson

Andrew Patterson

Customer Experience Specialist


  • Favorite De Young Floorplan & Why? 230 single story, because of the open layout and the customizable features
  • Hidden talent? Building things out of wood/ refinishing furniture
  • Hobbies/interests? Working on my car
  • Top bucket list items? Own a 20 acre farm
  • Biggest Fear? The sound of buzzing. Even if it’s just a fly!
  • Favorite place to eat? Wasabi On Fire
  • Dream vacation? Travel to Japan
  • What is your favorite part about working with De Young Properties? I enjoy the people and the family environment
Evan Aguilar

Evan Aguilar

Customer Experience Admin Assistant


  • Favorite De Young Floorplan & Why? The 220 is my favorite, it has such an inviting layout and seems perfect for a new family
  • Hidden talent? I can sing and dance pretty well
  • Hobbies/interests? I love training jiu-jitsu as well as longboarding and swimming
  • Top bucket list items? Skydiving and flying an airplane
  • Biggest Fear? The open ocean at night or extreme heights
  • Favorite place to eat? Indian Kebab Palace
  • Dream vacation? I would love to go to Hawaii again, Japan and South Korea would be really cool too.
  • What is your favorite part about working with De Young Properties? The people. It is an inviting atmosphere and everybody is so kind

Warranty Emergencies

Emergencies are rare, but if one occurs, please submit a request through our website. Do not wait to address any emergency with a component of your home, as doing so may create more problems and peripheral damage. It is the homeowner’s responsibility to do all that is necessary to minimize any type of damage that may occur.

Emergency service requests are those that involve water leaks, gas leaks, electrical problems, or air conditioner failure when outside temperature is above 90 degrees. Please note that community wide electricity failure is not uncommon during hot summer months on occasion. In this case, please contact your utility company for information. It is also important your utility company is contacted immediately if you believe there is a gas or propane leak. To contact us regarding an emergency, please complete the form above through our website. If you ever feel a situation is physically unsafe it is important that all occupants vacate the home and you call 9-1-1 immediately.

EXAMPLES

  • Emergency water leak:  Major water coming from walls, floor, etc.
  • Non-emergency water leak:  Toilet leaking but can be turned off at the waterline.

Have an emergency issue? Please submit your warranty emergency request by completing the form on our website above.


Warranty Manual

Wondering if your item is covered under your home warranty or if it’s considered regular homeowner maintenance? We’ve compiled a list of the most common requests for services and have added them to our website.

Please refer to your Homeowner Guide for additional questions and concerns. Still have questions? Let us know, and one of our Customer Experience Specialists will be happy to assist you.